Mid-sized businesses are faced with the same challenges and priorities as their large enterprise counterparts. These include the need to better understand customer behaviour and business performance in order to grow the business and drive profitability in a highly competitive environment, says David Mc William, director at Cortell Corporate Performance Management.

In addition, the midmarket is typically also faced with several further challenges – tight budgets, manual processes and reporting that may have become out-dated, lack of transparency and insight, and many more.

Analytics tools such as business intelligence (BI) and performance management (PM), once seen as the sole domain of the large enterprise, have now become


Read more: http://it-online.co.za/2014/02/14/performance-management-key-for-mid-sized-business/